Home-School Communications

Good communication between school and home is vital for us to be able to work in partnership to support your child’s education. There are a number of ways to communicate with the school, either by phone, email, letter or in person, and for us to communicate with you. Please remember that St Ursula’s is a very busy place. It is not always possible to return your call or email immediately. We always ask parents to ensure their communication is respectful and appropriate.

The School Office is open from 8.30am to 4pm.

Please also check the website, bulletin and school facebook page regularly for news, term dates, menu’s, events, policies and useful curriculum links.



We have been making use of a text and email messaging service as part of our commitment to improve school–home communication. We aim to send text messages to parents when we have urgent or important information to share with you, including school closures in severe weather conditions and last minute club cancellations; we use the email system to send out other communications such as the Bulletin or information about forthcoming events or activities in school. As such it is vital we hold current mobile phone and email address details for all parents to ensure that we can contact you when necessary. Information for all pupils should be checked at the start of each year. Please ensure you let us know of any changes by emailing: receptionurs@e-act.org.uk

Please note that text messages are kept short and direct as the number of characters is limited to help keep text messaging costs down. If you do not seem to be getting any text or email messages, please contact us and we can investigate the reason why. It is possible that you may have “Unsubscribed” from the service unintentionally. If you wish to be re-subscribed to receive messages, please send an email requesting this to: receptionurs@e-act.org.uk



Parent/Pupil/Teacher Conference evenings are held during the Autumn and Spring Term. We encourage children to attend these meetings, so that they are fully included in discussing their progress. A school report is sent home in the Summer Term to celebrate their achievements.

If you have any concerns regarding your child’s education or welfare, please make an appointment with your child’s teacher via the school office. If you are unable to resolve your issue with the class teacher then please contact the relevant Phase Leader (via the office): Sarah Rushton, Reception classes; Emily Corry, Years 1 and 2; Madeleine Turner, Years 3 and 4; Owen Edwards, Years 5 and 6. If you feel your issue is still unresolved please contact the Deputy Heads. If still unresolved following these discussions, then please make an appointment with the Headteacher.

We know that parents and carers have busy lives and often the only time you sit down to send emails will be “out of hours” for our teachers. We respectfully ask therefore that you do not expect a reply to your email from the school office or your child’s teacher out of their contracted working hours. We support the importance of our staff maintaining a work–life balance that sustains their emotional, physical and social wellbeing and we appreciate your support in doing the same.

Teachers are very busy during the school day and may not always be able to respond to, or resolve your request immediately. Please be patient, our teachers will respond to you as soon as possible. If your request is urgent then we would ask you to email Reception (receptionurs@e-act.org.uk) and they will pass urgent messages to the teacher directly.



The Bulletin is published every week on a Friday and is an essential tool in maintaining good communication with parents. Important information is included in the bulletin and we would strongly urge you to read it. If you are not receiving it, please check the office has your correct details including an email address by contacting: receptionurs@e-act.org.uk



In the mornings, when the whistle is blown at 8.50 am, pupils in Years 3, 4, 5 & 6 line up on the main playground. 3A, 3B, 4A and 4B enter school through the studio. 3C and 4C enter school through the Year 1 and 2 corridor. Years 5 & 6 come in through the Reception corridor. Reception children and Years 1 & 2 can access their classrooms directly from 8.40 a.m.

No child should be on the school site unattended before 8.40 a.m. as staff are not on duty until 8.40 a.m.

At the end of the school day KS1 (Year 1 & 2) pupils leave the school by their classroom door. Pupils in years 3, 4 and 5 leave by the classroom door directly below their own classroom. Year 6 children are collected from the studio.


Parents/carers are requested to stay outside the class and not to enter the building in order to minimise disruption at these busy times. For health and safety reasons, all access into school by adults must be through the School Office, so that we can keep track of who is in the building.

If parents/carers wish to speak with the class teacher, unless it is a quick message, it would be appreciated if they arrange an after school meeting either directly with the teacher or via the School Office.






The Forest School area, Trim Trail and all climbing frames (including on the Reception playground) are strictly out of bounds before and after school. Parents/carers are requested to ensure their children do not use these areas. However, a ball is provided by the school for children to play with in the playground from 8.40am.

Join us for our next open morning!

Find out more
We recommend
Useful information